- Can I order a custom hamper?
- Do your hampers cater to dietary requirements?
- Can I choose which size robe is included in my hamper?
- Can I choose which size clothing is included in my baby hamper?
Gift & Experience
- How will my recipient receive their voucher?
- Can I exchange or refund my experience voucher?
- How long do I have to redeem my experience voucher?
- When does my Gifts Australia gift voucher expire?
- How do I use my Rawson Homes voucher?
Can I order a custom hamper?
We've spent the last decade developing a range of exquisite hampers to suit all recipients, occasions and price points.
Each of our hampers is filled with products hand-chosen by our experienced team to ensure the highest of quality. With such a wide range of hampers to choose from, we're unable to provide individual custom hampers at this stage.
To ensure our hampers always arrive in perfect condition, all products and hamper collections also undergo multiple testing phases from the warehouse to delivery, this way we know you're recipient will receive the highest quality products that look amazing on arrival.
Do your hampers cater to dietary requirements?
Our extensive range of hampers and gifts offers many options that do not include food items.
While our food hampers do not currently cater to specific dietary requirements such as vegan, gluten free, nut free, kosher etc, we know your recipient will love our non-food gifts just the same.
Can I choose which size robe is included in my hamper?
To create the best gifting experience possible, all luxury plush robes come in one size fits most.
Whether the luxury robe is part of a hamper or gift pack for him or her, it will be a one size fits most. This means that our beautifully created gift packs and gift hampers are suitable for the widest range of recipients possible.
Gifts Australia luxury plush robes offer a tie up waist, making them adjustable and able to fit a wide range of sizes.
Can I choose which size clothing is included in my baby hamper?
Our hampers aim to provide sizing that is suitable for a majority of newborn babies. This approach ensures that our hampers are suitable for most newborn babies allowing us to create a range of great hampers that new parents will love.
While sizes are subject to change, and will vary from hamper to hamper, the size that we currently have available will be listed in the hamper contents. You will always know the sizing before you place your order.
Can I cancel or return a personalised item?
As our customised gifts are created to your specifications, once your personalised item has been custom made by our team, we are unable to accept any changes, cancellations or returns of this item.
Please note that as a natural material, leather will have variations in colour, creases and imperfections, making your item unique. These imperfections can include marks or nicks to which the leather can be susceptible during packing, transit and unwrapping. Over time you may see creasing or colour changes, all of which are natural features of leather.
What can be monogrammed on my leather gift?
All of our personalised leather gifts offer monograms of up to 4 letters.
All monogramming is done in capital letters. Monogramming only includes letters. At this stage we are not able to offer numbers or symbols to be monogrammed.
How will my recipient receive their voucher?
All experience vouchers and Gifts Australia gift vouchers are sent electronically to your recipients e-mail instantly at the time of purchase. There is an option for this instant voucher to be sent at a later date of your choosing if that is what you would prefer.
At Check Out you will be asked to:
- Fill in your recipient's email address
- Write an optional message to your recipient
- Choose delivery to be made immediately or at a later date and time.
Alternatively you can enter in your own email address, print the gift voucher and give personally face-to-face (the old fashioned way).
Please note that although you may be asked to fill in delivery details, this voucher will not be physically mailed to the recipient. If you are purchasing an instant voucher along with other physical gifts, the gifts will be shipped and the voucher will be sent via e-mail.
Can I exchange or refund my experience voucher?
Please choose carefully when selecting an experience as a gift as we are unable to exchange or refund if there is a change of mind or the recipient is unable to participate in that experience.
It is at the experience vendor's discretion as to whether or not they are willing to exchange the purchased experience for another within their range - please contact the vendor directly to find out the options available to you (vendor contact information is on the emailed voucher).
If for any reason the vendor is no longer in business or running the experience, please contact our Customer Service Team to discuss your options.
How long do I have to redeem my experience voucher?
- The availability of the experience at the price paid is guaranteed for 1 year post-purchase.
- If beyond 1 year the experience price has increased, the difference will need to be paid directly to the vendor upon booking.
- If beyond 1 year the experience is no longer available, the value of the experience can be used as Gifts Australia credit.
When does my Gifts Australia gift voucher expire?
Please note that this policy has recently been updated so any Gifts Australia gifts vouchers purchased prior to 18th December 2017 are valid for 1 year.
How do I use my Rawson Homes voucher?
If you have received a $200 Gifts Australia Voucher from Rawson Homes, this will need to be used at the check out.
Once you have added your desired items to your cart and are ready to check out, your voucher code will need to be entered in the Discount area. On the right hand side of the checkout, select Add Discount.
Enter the code exactly as it has been given to you, including all symbols and capitols letters (for eg. GA-1234-5678). This will deduct $200.00 from the total of your order.
Please note that vouchers are valid for one time use only, so please ensure you are using the total of the voucher in your order. Any remaining amount will not be able to be used on a future order.
How can I sell my products on Gifts Australia?
We are always on the look out for new and exciting gifts to add to our range. If you are interested in having your products sold in our store, please email our buying team directly at firstname.lastname@example.org.
Our buyers will be in touch with you should they want to request a sample or require more information. Please be aware that we have a large amount of incoming enquiries of this nature, so a response from our buying team is not always guaranteed.