Before Your Order

• How can I place an order?
• Can I place an order from outside Australia?
• Are you able to add a gift card and message to my order?
• Can you gift wrap my items?

After You Order

• How do I know my order has been placed?
• Can I amend my order once it has been placed?
• How can I cancel my order?

How can I place an order?

Our easy-to-use and secure online ordering system is the easiest and fastest way to place an order with Gifts Australia. Using our online store ensures you can check that all of the details you are entering are correct, as well as easily browse our entire range. 

Alternatively, you can place your order over the phone by contacting our Customer Service Team. 

Can I place an order from outside Australia?

Absolutely! You do not need to live in Australia to place an order with us. 

Please note that we are only able to deliver to Addresses within Australia.

Are you able to add a gift card and message to my order?

Absolutely! 

Once you have added at least one item to your cart and proceeded to check out, you will be prompted to select a card and add a card message for each item on your order.

We offer you a choice of our free deluxe gold embossed gift card, or for something extra special we offer a selection of premium gift card choices.

There is a character limit of 500 characters per card and cards will be printed exactly as typed. 

Don't forget to say who it's from!

Can you gift wrap my items?

We love gift wrapping!

All gifts come with our beautiful FREE Standard Packaging, however you will also be offered a gift wrapping option during checkout for each of your items.

Gift wrapping costs $1.95 per gift, and a selection of ribbon colours is available for your choice. 

We wrap all gifts individually in our deluxe gold embossed wrapping paper, complete with a ribbon and bow. At this time we are unable to wrap your items together, but that just means more fun for the person opening your gifts!

How do I know my order has been placed?

Once you have selected Confirm & Process Order at our online checkout, your payment will be processed and your order will be placed. If your order has been placed successfully, the checkout page will refresh to show your order number and allow you to print a receipt.

A confirmation email will be sent to the email address you provided when placing your order. This email will also contain your order invoice. 

If you are not sure if your order was confirmed, and do not have a confirmation email from us, please contact our Customer Service Team.

Can I amend my order once it has been placed?

If your order is yet to be dispatched from our warehouse we may be able to amend the order for you. Once the order has been dispatched, no amendments can be made. This includes any changes to the delivery address, ordered items, gift card messages, etc.

Please note that during the busy Christmas period (November/December) we will not be able to make any changes to orders once they have been placed on the website, regardless of whether or not they have been dispatched. Please be sure to double check all order and delivery details before completing your order.

How can I cancel my order?

If your order is yet to be dispatched from our warehouse,  please contact our Customer Service Team who can cancel your order and issue a refund.  If your order has already been dispatched, we will not be able to cancel the order.

Please note that if your order contains personalised items that have already been monogrammed, we will not be able to cancel your order.