Please accept our most sincere apology.
We always aim to create the most wonderful gifting experience possible, and we are more than happy to exchange, replace, refund or issue a credit in the event that your gift arrives and it is not the one that you ordered.
Please contact our Customer Service Team as soon as possible, providing as much detail of the missing and received items. If you will require a replacement please let us know when this is required by.
For those times when it is necessary for the product to be returned to us we will email you a return label to cover the cost of the shipping.