Our 100 Day Returns ensures peace of mind knowing that there are options available to you in case you change your mind or if your recipient would prefer a different gift.
- In the rare event that you or your recipient are not happy with the gift, please return the item in the same condition it was received to:
- Contact our Customer Service Team to let us know that the gift is on its way back to us and how you would like the return to be processed:
- Exchange for another item (Shipping charges will apply to send the replacement item)
- Store credit (Minus the cost of shipping of the original order, including orders for which shipping was free - $10.95 will be deducted)
- Refund to the original card or PayPal account used (Minus the cost of shipping of the original order, including orders for which shipping was free - $10.95 will be deducted)
- We will email you once the item has arrived back with us and the return has been processed.
The return must be received within 100 days of the original date of dispatch.
Please note that if you have changed your mind for an order that has left our warehouse but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.
100 Day Returns do not apply to hampers and flowers (due to their perishable nature), experiences (as these are fulfilled by a third party vendor) or personalised items (as they are custom made to order)