If it is safe to do so, and Authority To Leave has been given, our courier will leave the parcel unattended at the delivery location if no one is home at the delivery address.
If the courier believes it would not be safe to leave the parcel, or if the Authority To Leave has not been given, our courier will do one of the following (depending on which delivery method is chosen):
- Leave a card advising the recipient that the parcel has been taken to the nearest post office for pickup
- Return the parcel to our warehouse (Hospital deliveries, Same day deliveries, etc - redelivery fees will apply)
We recommend having your order delivered to a business address where possible to reduce the risk of an order not being able to be delivered. This also helps you to avoid re-delivery fees. Re-delivery fees may apply for any deliveries that need to be reattempted.